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Chatbot vs Human Customer Service: What Do Indonesian Consumers Really Prefer?

Chatbot vs Human Customer Service: What Do Indonesian Consumers Really Prefer?

As AI Gets Smarter, Do Indonesian Consumers Really Prefer Being Served by Chatbots? A few years ago, customer service chatbots were often associated with rigid responses such as, “Sorry, I don't understand your question.” Today, AI...
  • 21 Aug 2026